Refund policy

Customers must reach out to request a refund once tracking confirms the return has been delivered back to us

To start a return, you must contact us at hello@betterbrandhealth.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@betterbrandhealth.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like promotional items (we cannot accept returns on sale items or gift cards). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Validity
Each customer gets only one return per lifetime, once consumed no further returns will be accepted.

If the order has already shipped and a customer claims they were unaware of the subscription, we advise them to refuse delivery to avoid a return shipping fee.
If the package has already been opened (but not the product), we offer a return shipping label, but still ask that they notify us once the return is marked as delivered so we can process their refund.

You’ll also need the receipt or proof it was purchased from our website.